Terms of Service

1. The service

iAM Solar Care is a paid subscription service for the ongoing professional monitoring, maintenance record-keeping, and support of a residential solar installation. Each subscription covers one property and includes a Solar Passport, an iAM Solar Health Score, unlimited portal access, secure document and photo storage, and maintenance/fault tracking for that property. The portal does not provide, and is not a substitute for, on-site inspection, electrical certification, or emergency response — for those, contact us directly.

2. No physical goods

iAM Solar Care is a digital subscription service. Nothing is shipped or delivered physically as part of it, so no shipping policy applies. (Separate solar installation or equipment work you arrange with us directly is covered by its own quote or installation agreement, not these Terms.)

3. Billing and subscription

Membership is billed monthly, per property, at the price shown at checkout, via our payment processor Payfast. Payment is recurring and continues automatically each month until you cancel. We never see or store your card details — Payfast collects and processes them directly.

4. Cancellations and refunds

You may cancel a property's membership at any time from your account. Cancelling stops all future monthly charges immediately — there is no minimum term or lock-in. Because billing is monthly in advance, the current month already paid for is not refunded, but you keep access for the remainder of that paid period.

If you believe you were charged in error, contact us using the details below and we'll look into it.

After cancellation, your property's Solar Passport (equipment records, documents, photos, service history) is kept for 6 months in case you resubscribe, then permanently deleted. You can also delete your account and all its data immediately at any time from your account settings — see our Privacy Policy for details.

5. Your account

You're responsible for keeping your login details confidential and for the accuracy of the information you provide, including equipment and property details. One account is intended for one customer; each property you add gets its own subscription.

6. Service availability

We aim to keep the portal available and accurate, but we don't guarantee uninterrupted access, and we're not liable for losses arising from temporary unavailability, third-party service outages (such as our hosting, email, or payment providers), or inaccuracies in equipment or service records you or our team entered.

7. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of the portal after a change means you accept the updated Terms.

8. Governing law

These Terms are governed by the laws of South Africa.

9. Contact us

Questions about these Terms, your subscription, or billing:

Monica Reader
Email: monica@iamenergy.co.za
Phone: 083 288 3644